Frequently asked questions

Website & Technical

A) Fill your cart by clicking"ADD TO CART"for each item you wish to order.

B) Click on the Bag icon to review your order.

C) You can increase or decrease the quantity of an item with the+and–buttons.

D) Clear items from your cart by clicking the"X"or trash can icon.

1) On the homepage, click on your category of choice.

2) Click on an item to view it.

3) Choose your color and size. Then click"ADD TO CART".

4) Click on the Bag icon.

5) Check your order and click"CHECKOUT."

6) Fill in the requested information.

7) Remember to use your discount code if you have one.

8) Select your shipping method.

9) Continue to the payment method.

10) You've successfully ordered from our website!

We accept major credit/debit cards (Visa, Mastercard, American Express). All payment information entered on our site is confidential and secure.

We don't offer cash on delivery (COD).

You can apply the discount code when checking out. Just enter the code in the Discount field.

Please always double-check that you've placed your order correctly: sizes, colors, quantities, and especially the address. Due to our short processing time, we can’t ensure that changing your order will be possible.

Contact us as soon as possible by filling out a form in the Contact Us Page

Due to our efforts to ensure that you receive your order as quickly as possible, we will only accept cancellation requests within 1 hour after placing your order with us. Contact us as soon as possible by filling a form using Contact Us Page

Product Information

These products are made especially for you as soon as you place an order. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

Our items are in U.S. sizes. Please be sure to check out our sizing chart, so you can order the right size. Some item sizes/measurements differ depending on the manufacturer.

To choose the right U.S. size:

A) Click on an item.

B) Before choosing your size, click on the size chart (Size Guide) and compare measurements to ensure a good fit.

C) Choose your size (and color!).

D) Add the item to your cart.

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself.

Send the picture to us through the Contact us, form along with a brief description of the problem. This way, we can see the damage clearly and offer you the best solution.

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself.

Send the picture to us through the Contact Us , along with a brief description of the problem. This way, we can resolve the issue as soon as possible.

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself.

*Please bear in mind that some products can arrive in diffrent packages due to optimal logistics & delivery reasons.

Send the picture to us through the Contact Us , along with a brief description of the problem. This way, we can resolve the issue as soon as possible.

Tracking & Shipping

We offer two shipping options depending on your preference:

▪ Premium Express Shipping: 6–12 days (Ships from USA Warehouse)
▪ Standard Tracked Shipping: 16–35 days (Ships from Overseas)

Both timeframes include the entire process of production, handling, shipping, and final delivery to your address.

All orders come with tracking numbers, which are automatically emailed to you as soon as your package is shipped out. Typical delivery times may vary slightly depending on courier services (USPS, DHL eCommerce, or similar carriers). However, you may receive your items earlier than expected. We kindly ask for your patience in case of delay, because due to the curent situation delivery companies are stressed out and delays may occur.

It depends on where you are. All orders are processed within 2–10 business days. Please note that we don't ship on weekends or holidays.

Orders are packed and shipped as soon as possible, usually 5–16 days after you place your order.

Actual shipping time depends on the shipping method used. The free US shipping typically takes between 10 and 18 business days.

International deliveries usually take 2-8 weeks to arrive, depending on the supplier, your location, and customs controls.

We do everything we can to ensure your order is delivered on time. However, we can't be held responsible for conditions beyond our control, such as severe weather, service interruptions, etc.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We also work with third-party courier services. After your package arrives in your country, the respective national post is responsible for delivery.

As soon as your order is prepared and packed, we'll send you the tracking code by email.

We're unable to ship orders to P.O. boxes or APO/FPO military addresses.